iPhone 6S Random Shutdown Battery Replacement Program

iphone-6s-random-shutdown-battery-replacementUsers of the iPhone 6S have been experiencing random shutdowns and shortened battery life.

Apple have launched a replacement program for users of the iPhone 6S who are experiencing this issue.

You take your iPhone to an Apple Authorised Service Provider or an Apple Retail Store, and they should repair it the same day.

It's recommended that users backup their iPhone to their computer via iTunes before dropping their iPhone in - as Apple will not guarantee they can keep your data.

If your iPhone has physical damage - such as a broken screen - this will need to be repaired before the battery replacement can be done. So, you might be out of pocket, should your iPhone be damaged already.

Apple iPhone 6 Battery Replacement Program :

Which iPhone's are Eligible : iPhone 6S Manufactured between September & October in 2015

Preparation Required : 

  1. Contact your local AASP or Retail Store and make a booking. Batteries may not be available straight away.
  2. Backup your iPhone
  3. Turn off 'Find My iPhone'
  4. Take iPhone in for battery replacement
  5. On return of your iPhone, reset the iPhone and restore the backup.

More information : https://www.apple.com/support/iphone6s-unexpectedshutdown/

Apple believe that the problem is due to AIR. In a press release, the company explained that ...

"a small number of iPhone 6 devices contained a battery component that was exposed to controlled ambient air longer then it should have been before being assembled into battery packs... As a result, these batteries degrade faster then a a normal battery and cause unexpected shutdowns to occur. It's important to note, this is not a safety issue"

Controversially - over on reddit there's many reports  that the performance on the iPhone 6S has degraded since the update to iOS 10.10. Some of these iPhone's are not in date range that's eligible for the battery replacement. Reports include shortened battery life, slow touchID sensors, the system randomly shutting down, and core apps like Phone and Message crashing.

It's disappointing to say the least - that a iOS operating system upgrade could cause issues. We hope that the next version release will fix these bugs.